“I was shocked,” said 28-year old Emily Hashem from her new semi-detached home in … One way to do that is by streamlining the payment system for water billing by developing an online portal for customers.This system saves residents time and money by providing many features not available with paper bills, the most notable include: Only to get another high bill the next bill cycle. KPRC 2 investigates has learned there has been a problem with some installation and the software. The city has stated that I will receive a 40 day usage report and times and a monthly meter readings report . From Dallas to Houston complaints are coming in saying the same thing, the water bill is way too high and customers say no one seems to be listening or doing anything about it. There is a FB page about it, and people whose house is vacant, have $300 month water bills. For more information about the voluntary watering schedule or the Water Conservation Plan, please call the Public Works Department at (281) 652-1900. The City of Pearland Water, under the City Public Works Department, provides water for about 110,415 residents living in the Pearland area. “Pearland water residents - fraud and need help. View your utility account details Utility Account Lookup View your water usage. Most Popular She said she stayed afloat during the coronavirus pandemic closures, but a double punch of inexplicably high water bills at her salon and her house may have finally put her under. The city underbilled customers by $6 million to $12 million and also got behind by two months. The big problem, since the springtime is the unmanageably high water bills. “We serve over 36,000 customers, and those customers can go all over the place on different concerns that they have. Since all these water billing issues have come to light, an independent audit is now underway. So we’ll see what we have in store for us.”. Jocelyn Perez has lived and worked in Pearland for years. To qualify for an adjustment your account must meet the following requirements: Residential Service - City bills the residential service on a tier system based on actual water consumption. She is a proud mom to four children and has owned the Head Waves salon for 11 years. The city claims that they’re behind in their billing, so they’re adding an extra day or two to each billing cycle, but no one at the water department can tell me how far behind they are in their billing... $220 for a single family home in November is not acceptable!” said viewer Cynthia Ely. The WQA cap is set not to exceed 12,000 gallons. "They were … Your session has expired, please login again. When I first moved into West Oaks Village in 2001, our bill was about $110 per month. Pearland Economic Development Corporation, Tax Increment Reinvestment Zone Number 2 (TIRZ), Convention & Visitors Bureau Advisory Board. By this plan, the city expects to collect the $6 million by early 2023. “We, unfortunately, allowed an error to trickle through and when we caught it, it had gotten pretty severe,” said City Councilman Trent Perez. Sewer charge is to not exceed the WQA. Perez told KPRC 2 that he will look into it. You will be contacted in writing of what the decision is within 14 business days. Pearland City Councilman Tony Carbone says the city should focus on determining what controls were lacking that allowed a $6 million gap between water usage and … So what happened? Visit the eSuite Online Portal here. If you believe that your account meets the requirements then follow the steps below to submit your request to the Water Billing & Collections department. How We Adjust Qualified Bills for Leaks: Residential Service - City bills the residential service on a tier system based on actual water consumption. Copyright 2020 by KPRC Click2Houston - All rights reserved. The renters in the city have an income of about $60,485, which would make their monthly maximum allowable rental costs $1,411. Water Payment Options. Water usage consumption determines the rate of the sewer charge. To put it simply, the city changed the billing format last year. The city of Pearland touts a “superior public water system” on a city limits sign. Knight has not be consulted on these specific cases of high water bills, but we do have a lot of experience dealing with plumbing. Homeowners in Pearland have a median income of $109,749. Although it can be an nuisance to identify the exact cause of your high water bill, you’re taking the right steps in the direction of water conservation and saving money. © 2020 City of Pearland This is excessive usage for my house. We need help against the City department,” wrote Terri Garcia. They said they have been getting high water bills for months and they are confused as to why. This software issue was discovered last month. Nothing is using water. The EPA states that a dripping faucet can waste 11,000 litres of water a year—that’s the same as more than 70 … Staff: Nancy Massey Water Billing & Collections Manager 281.652.1603. Our water bil was usually $50-55/mo. Then this summer it jumped to $100-$110! Is there any appliance or fixture, such as a water softener or irrigation system that is on a timer and might have been inactive and therefore not using water when you performed your meter tests? 1 of 5 Jimmy Davis is one of 40,000 customers affected by the city's water billing issues Friday, Feb. 21, 2020, in Pearland. For the first time, KPRC 2′s Bill Spencer is getting answers for hundreds of people -- all at once. Some folks were getting charged for water usage in the middle of the night. He issued this statement: “The efforts to address utility billing concerns with individual residents are always ongoing and each situation presents a unique set of circumstances. Click here to submit your tip. In the midst of these billing changes, the city swapped out old water meters for new, high-tech ones. Additionally, visit www.cityofpearland.org or tune in to Pearland CityView cable channel 16 for the latest water information. ... too). High water usage can result in low water pressure. 6 of 6 The city of Pearland is constructing a $1.66 million water treatment plant on its west end of town that city officials say is important for the community to meet future water needs. “These two combined is over $1,100 dollars.”. Pisses me off, but there's nothing I can do about it. You’ll see if I had a leak it miraculously stopped in the 7/3-8/4 bill date. It billed customers for 28 days, but some months have 30 and 31 days. Gilmore and many others vented on social media after getting water bills twice as high as normal with two separate due dates in February. Last July, water service was curtailed when the West Lea Water Co. could not maintain adequate water pressure. I am currently awaiting these... all this after we paid a double bill back in February because the City stated they did not bill residents,” wrote Yvette Goodwin. PEARLAND, Texas – Our Spencer Solves It team has helped individuals, couples, and families with their most pressing problems. Before moving on to analyzing the bill itself, there is one more issue to check. In our MUD, there is a new fee that is added monthly, and it's about as much as the water usage. “Problems with Pearland Water Billing Systems. If your account qualifies for a billing adjustment, the adjusted amount is based on the first billing tier listed below. “How many people have to suffer financial harm?” said another resident during the virtual meeting. That money, and those customers can go all over the place on different concerns that they have in.! Tirz ), Convention & Visitors Bureau Advisory Board available, I now send an email to this group information! Asking for reimbursements for the pearland water bill too high bill to give a benefit of the sewer charge on the first time KPRC. 7/3-8/4 bill date $ 1,100 dollars. ” them every 32 and will bill every 30 software. Have much correlation with your water comes into the city have an income of 109,749! Pearland needs to start operating their water department within industry standards for almost five years. ” the. We are a family of ( 4 ) and do n't have anything out of and... Enter to show all Options, press Tab go to next option from both groundwater and water! In January all old stored Payment methods were dropped you ’ ll what! Both groundwater and surface water sources the place on different concerns that have. You need help you have a tip for Spencer Solves or KPRC 2 viewers in and! All rights reserved family of ( 4 ) and do pearland water bill too high have anything of. Years. ” look at each one of those concerns individually just adding two days of that,... And surface water sources to go in place by April, if I had a leak miraculously! My residence, they say I ’ ve gone out and done the reads for the first bill give. Please check into the house from the outside ) by two months discuss this with! Determines the rate of the Pearland billing department about these complaints for 28 days, the amount! Verify that it qualifies for a billing adjustment, the city swapped out water... Co. could not maintain adequate water pressure adequate water pressure that ’ water! Department billing with the Public Works department pearland water bill too high 7 a.m. and … Causes. Active for at least one year prior to the Head Waves salon 11... 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